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Table 1 Cronbach’s Alpha of the variables of PSSQ and ESSQ domains

From: Predictors and consequences of rural clients’ satisfaction level in the district public-private mixed health system of Bangladesh

Variables Cronbach’s α Items
PSSQ ESSQ
Tangibility 0.66 0.81 4
Availability 0.69 0.73 2
Accessibility 0.69 0.67 3
Responsiveness 0.79 0.81 2
Reliability 0.67 0.80 3
Empathy 0.66 0.62 3
Communication 0.77 0.72 2
Courtesy 0.71 0.80 2
  1. Notes: PSSQ The perceived specific service quality, ESSQ Expected specific service quality