From: Predictors and consequences of rural clients’ satisfaction level in the district public-private mixed health system of Bangladesh
Variables
Cronbach’s α
Items
PSSQ
ESSQ
Tangibility
0.66
0.81
4
Availability
0.69
0.73
2
Accessibility
0.67
3
Responsiveness
0.79
Reliability
0.80
Empathy
0.62
Communication
0.77
0.72
Courtesy
0.71