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Table 1 Cronbach’s Alpha of the variables of PSSQ and ESSQ domains

From: Predictors and consequences of rural clients’ satisfaction level in the district public-private mixed health system of Bangladesh

Variables

Cronbach’s α

Items

PSSQ

ESSQ

Tangibility

0.66

0.81

4

Availability

0.69

0.73

2

Accessibility

0.69

0.67

3

Responsiveness

0.79

0.81

2

Reliability

0.67

0.80

3

Empathy

0.66

0.62

3

Communication

0.77

0.72

2

Courtesy

0.71

0.80

2

  1. Notes: PSSQ The perceived specific service quality, ESSQ Expected specific service quality