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Table 6 Proportions of variations in clients’ satisfaction level by multiple regression models in public and private sectors

From: Predictors and consequences of rural clients’ satisfaction level in the district public-private mixed health system of Bangladesh

PSSQ variable Public Private
Availability 34.6% 0.2%
Accessibility 18.2% 25.0%
Responsiveness 7.7% 12.7%
Empathy 5.0% 14.8%
Communication 4.9% 2.3%
Reliability 1.2% 15.8%
Tangibility 0.3% 4.5%
Courtesy 0.3% 2.0%
Overall cross-validity:
 Stein’s formula statistic 0.696 0.752
 (R 2 value) (0.722) (0.773)