Dimension | I Level indicators | II Level indicators | Comment |
---|---|---|---|
1. Structure quality | 1.1 Organization structuring | 1.1.1 Qualifications and practices | Necessary item |
1.1.2 Cultural advancement | Necessary item | ||
1.1.3 Architecture and environment | Necessary item | ||
1.1.4 Organizational management structure | Necessary item | ||
1.1.5 Disease and specialty construction | Necessary item | ||
1.1.6 Surgical tourism service centre | Necessary item | ||
1.1.7 Location and surrounding environment | Necessary item | ||
1.1.8 Hospitalization service settings | |||
1.1.9 Outpatient service setup | |||
1.2 Institutional improvement | 1.2.1 Service planning and positioning | Necessary item | |
1.2.2 Rules and procedures | Necessary item | ||
1.3 Service assurance | 1.3.1 Staffing basics | Necessary item | |
1.3.2 Infrastructure and equipment | Necessary item | ||
1.3.3 Hospital environment | Necessary item | ||
1.3.4 Medical service center | |||
1.3.5 Medical equipment | |||
1.3.6 Logistic support service | |||
2. Process quality | 2.1 Operations management | 2.1.1 Management and certification | Necessary item |
2.1.2 Capacity building | Necessary item | ||
2.1.3 Emergency and complaint response | Necessary item | ||
2.1.4 Information construction | Necessary item | ||
2.1.5 Marketing and publicity | |||
2.2 Service supervision | 2.2.1 Core healthcare systems and patient safety goals | Necessary item | |
2.2.2 Personal privacy and health records management | Necessary item | ||
2.2.3 Dispute prevention and settlement | Necessary item | ||
2.2.4 Infection control | Necessary item | ||
2.2.5 Medical ethics management | Necessary item | ||
2.2.6 Continuity of service | |||
2.3 Service project | 2.3.1 Multiplicity of service | Necessary item | |
2.3.2 Prices and charges | Necessary item | ||
2.3.3 Personalized service | |||
2.3.4 Other services | |||
3. Outcome quality | 3.1 Service effectiveness | 3.1.1 Performance and safety | Necessary item |
3.1.2 Satisfaction | Necessary item | ||
3.2 Service efficiency and effectiveness | 3.2.1 Efficiency of surgical tourism services | Necessary item | |
3.2.2 Economic effectiveness | Necessary item | ||
3.2.3 Awards | |||
3.3 Discipline development and influence | 3.3.1 Academic impact and achievements | ||
3.3.2 Teaching and training |