Table 3 Evaluation indicator weight and score table of surgical tourism service organizations

1. Structure quality (0.315)

1.1 Organization structuring (0.095)

1.1.1 Qualifications and practices

2

Literature

1.1.2 Cultural advancement

0.5

Literature

1.1.3 Architecture and environment

0.5

Site rating

1.1.4 Organizational management structure

1

Literature

1.1.5 Disease and specialty construction

0.5

Literature

1.1.6 Surgical tourism service center

1

Site rating

1.1.7 Location and surrounding environment

1

Site rating

1.1.8 Hospitalization service settings

1.5

Site rating

1.1.9 Outpatient service setup

1.5

Site rating

1.2 Institutional improvement (0.123)

1.2.1 Service planning and positioning*

4

Literature

1.2.2 Rules and procedures*

8

Literature

1.3 Service assurance (0.097)

1.3.1 Staffing basics

2.5

Literature

1.3.2 Infrastructure and equipment

1.5

Literature

1.3.3 Hospital environments

1.5

Site rating

1.3.4 Medical service center

2.5

Site rating

1.3.5 Medical equipment

0.5

Site rating

1.3.6 Logistics support service

1.5

Site rating

2. Process quality (0.287)

2.1 Operations management (0.128)

2.1.1 Management and certification

2

Literature

2.1.2 Capacity building

3

Literature

2.1.3 Emergency and complaint response

2

Literature

2.1.4 Information construction*

5

Site rating

2.1.5 Marketing and publicity

1

Literature

2.2 Financial supervision (0.118)

2.2.1 Core healthcare system and patient safety goals

3

Data acquisition literature

2.2.2 Personal privacy and health records management

2

Site rating

2.2.3 Dispute prevention and settlement

2

Site rating

2.2.4 Infection control

3

Site rating

2.2.5 Medical ethics management

0.5

Literature

2.2.6 Continuity of service

0.5

Literature

2.3 Service project (0.041)

2.3.1 Multiplicity of services

1

Site rating

2.3.2 Prices and charges

1

Site rating

2.3.3 Personalized service

2.5

Site rating

2.3.4 Other services

0.5

Site rating

3. Outcome quality (0.398)

3.1 Service effectiveness (0.22)

3.1.1 Performance and safety*

11

Literature

Data acquisition

3.1.2 Satisfaction*

11

Data acquisition

3.2 Service efficiency and effectiveness (0.123)

3.2.1 Efficiency of surgical tourism services*

6.5

Data acquisition

3.2.2 Economic effectiveness*

5.5

Data acquisition

3.2.3 Awards

0.5

Literature

3.3 Discipline development and influence (0.055)

3.3.1 Academic impact and achievements

2

Data acquisition

3.3.2 Teaching and training

3

Literature